Quality Policy

Bordados Joaquim Oliveira & Oliveira, Lda’s acting guidance policy in its relationship with all the interested parties, is generally marked by a proactive behavior of management, functioning cooperative, constructive, transparent, rigorous and sympathetic of all parties. This way, our company guides its model of management to the following principles:

      1.     PROMOTING OUR CLIENT'S SATISFACTION,

      Ensuring an acknowledge quality service, trying systematically to offer the best solutions to answer the needs of our clients, through the scrupulous fulfilment of the agreed specifications and the legal requirements applicable to the products.

      2.     POTENTIATE THE DRIVE AND PROACTIVITY ON THE RELATIONSHIP WITH OUR WORKERS,

      Promoting a motivating working environment, valuing good performances and incentivating the involvement and participation of the working staff on the discussion of new organizational and operational solutions.

      3.     CULTIVATING A CULTURE OF INFERNAL CONTROL AND CONTINUOUS IMPROVEMENT,

       Accompanying and monitoring the organizational performance in a way that we pursue the quality on the service/product through an effective partnership relation with our suppliers.

      4.    PROMOTING THE BALANCE BETWEEN SUSTAINABILITY AND THE QUALITY OF SERVICE/PRODUCT DELIVERED,

       Acknowledging that profitability is essential to our future success, and through a continuous improvement strategy and team work, we are capable of optimizing our quality management system.

      5.    BEING A PROACTIVE AGENT ON ENVIRONMENTAL SUSTENTABILITY,

       Promoting the application of good environmental habits, optimizing all the processes and properly manage the environmental aspects, keeping the legal requirements applicable to our activity, reducing the aggressiveness and impact on the surrounding environment.

 


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